Shipping Policy

Last Updated: July 15, 2026

Arrow Co. ships eligible products to available delivery locations shown during checkout.

This policy explains our order processing, shipping, tracking, delivery, and related procedures.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during:

Holidays
Promotional periods
High-order volumes
Product launches
Unexpected operational disruptions

2. Delivery Time

After processing, estimated delivery generally takes approximately 3–7 business days.

Delivery estimates are not guaranteed and may vary depending on:

Delivery location
Carrier availability
Weather
Public holidays
Customs processing
Carrier delays
Incorrect address information
Other circumstances outside our reasonable control

3. Shipping Charges

Applicable shipping charges are displayed during checkout before the customer completes the purchase.

Shipping costs may vary based on:

Delivery destination
Product weight
Order size
Shipping method
Promotional offers

If free shipping is offered, the applicable requirements will be displayed on the website.

4. Order Confirmation

After a successful purchase, customers will receive an order confirmation containing applicable order information.

If you do not receive an order confirmation, please contact:

info@arrowco.shop

5. Shipping Confirmation and Tracking

When tracking is available, customers may receive a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you notice an incorrect address, contact us immediately.

We will attempt to correct the address before shipment, but changes cannot be guaranteed after fulfillment has begun.

7. Failed Delivery

If delivery fails because of:

Incorrect address
Incomplete address
Recipient unavailable
Refusal of delivery
Failure to collect a package

additional shipping charges may apply if the package needs to be reshipped.

8. Lost or Delayed Packages

If tracking indicates that a package is delayed, customers should allow the carrier’s estimated delivery period to pass.

If a shipment appears to be lost, contact us with your order number.

We may work with the carrier to investigate the shipment and determine an appropriate resolution.

9. Damaged Packages

If your package arrives damaged, please take photographs of:

Shipping box
Shipping label
Packaging
Damaged product

10. International Shipping

If international shipping is available, customers may be responsible for applicable:

Customs duties
Import taxes
Local taxes
Brokerage fees
Other destination-country charges

These charges may be outside Arrow Co.’s control.

11. Customs Delays

International shipments may experience delays due to customs or government processing.

Arrow Co. cannot guarantee customs clearance times.

12. Delivery Estimates

Delivery estimates are provided for convenience and are not guaranteed delivery dates.

Carrier delays or other circumstances outside our reasonable control do not automatically qualify an order for a refund.

13. Order Changes

Once an order enters fulfillment, we may not be able to change:

Product selection
Quantity
Shipping address
Shipping method

14. Order Cancellation

Cancellation requests should be submitted before an order has entered fulfillment.

Once an order has shipped, it may be subject to our Refund and Returns Policy.

15. Contact Us

For shipping questions or delivery assistance:

Arrow Co.
Email: info@arrowco.shop