Privacy Policy

Last Updated: July 15, 2026

At Arrow Co., we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with Arrow Co., we may collect the following information.

Personal Information

When you place an order, create an account, contact us, or submit information through our website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Account information
Order information
Product information
Customer service communications
Information submitted through contact forms
Other information you voluntarily provide

Payment Information

When you make a purchase, payment information may be processed through authorized third-party payment service providers.

Depending on the payment method, such providers may process information such as:

Name
Billing information
Payment details
Transaction amount
Order information
Payment status
Refund information

Arrow Co. does not intentionally store complete payment card numbers or security codes on its own website.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Website interaction information
General location information
Cookies and similar technologies

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders
Process payments
Confirm purchases
Provide shipping and delivery updates
Provide customer support
Respond to inquiries
Process returns, exchanges, cancellations, and refunds
Manage customer accounts
Prevent fraudulent or unauthorized transactions
Improve our website
Improve our products and services
Analyze website usage
Maintain website security
Send transactional communications
Send marketing communications where permitted
Maintain business and accounting records
Comply with applicable legal requirements

3. Payment Processing

Payments made through our website may be processed by authorized third-party payment service providers.

These providers may collect and process payment and transaction information necessary to:

Authorize payments
Complete purchases
Verify transactions
Prevent fraudulent activity
Process refunds
Resolve payment-related issues

Third-party payment providers may have their own terms, privacy policies, and security practices.

4. Cookies and Similar Technologies

Arrow Co. may use cookies and similar technologies to:

Keep the website functioning properly
Remember shopping cart information
Maintain user sessions
Remember preferences
Analyze website traffic
Improve website performance
Understand customer interactions

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share information with trusted service providers when reasonably necessary to operate our business.

These providers may include:

Payment service providers
Shipping and delivery companies
Website hosting providers
Analytics providers
Customer support providers
Email communication providers
Fraud-prevention services
Technology providers
Professional advisers

We do not sell your personal information as part of our normal business operations.

6. Legal and Security Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Protect our rights
Prevent fraud
Investigate suspected misuse
Protect customers and other individuals
Protect our website and systems
Comply with legal or regulatory requirements

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

Fulfilling orders
Providing customer support
Maintaining business records
Processing returns and refunds
Preventing fraud
Resolving disputes
Meeting legal, accounting, and tax requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Marketing Communications

Where permitted and where you have provided appropriate consent, we may send communications regarding:

New products
Special offers
Promotions
Product updates
Company announcements

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the communication.

Transactional communications, including order confirmations and shipping notifications, may still be sent when necessary to fulfill your order.

10. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Arrow Co. is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites you visit.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion where legally permitted
Request information about how your information is used
Opt out of certain marketing communications
Withdraw consent where applicable

Requests may be subject to applicable legal requirements and identity-verification procedures.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

For privacy-related questions or requests:

Arrow Co.
Email: info@arrowco.shop